On the user's computer, select Start, enter cmd, and then press Enter to open a Command Prompt window. zip file, extract the files to a folder that you can access from the user's computer on which you'll run the Assistant. Then, you can activate the applications by using a different Office account or change to a different license mode.ĭownload and run the Enterprise version of the Assistantĭownload the Assistant by selecting the following button. This resets Office applications to a clean state. Scans your Outlook calendar by using the Calendar Checking tool (CalCheck) for dozens of known problems.Īutomated checks and recoveries to help you get the Teams Meeting Add-in for Outlook running.Ĭlear any previous activations of Microsoft 365 Apps for Enterprise to remove related licenses and cached Office account information. Use when you can't fully remove Office through Control Panel.Īutomated checks and recoveries to reset activation-related settings so you can successfully activate a subscription version of Office.Īutomated checks and recoveries to either enable or disable Office Shared Computer Activation. Scrubs any version of Office from a device. Scans Outlook for known issues and generates a comprehensive configuration report for Outlook, Office, and Windows. Select a scenario for details about how to run it. You can use the Enterprise version of the Assistant to resolve issues for the following scenarios. If multiple devices are affected, use the Enterprise version of the Assistant. To resolve issues on a single computer, we recommend that you use the full version of the Assistant.
Administrators will find this version of the Assistant useful if they have to run it on computers in their organization remotely.
This version of the Assistant runs at a command line or through a script such as PowerShell. The Enterprise version of Microsoft Support and Recovery Assistant is a self-contained, enterprise-ready diagnostic tool that you can use to troubleshoot specific client issues that affect Microsoft 365 apps, such as Microsoft Teams and Outlook. For help to diagnose and fix issues that affect Microsoft Office, Microsoft 365, or Microsoft Outlook on your computer, see About the Microsoft Support and Recovery Assistant. This article is for Microsoft 365 administrators only. Enterprise version of Microsoft Support and Recovery Assistant
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